Frequently Asked Qustions

Volunteering

We’ve tried to answer some of the more frequently asked questions below.  If you wish to know more about what we do, please don’t hesitate to get in touch via phone, email or social media – we will only be too happy to help! 

Do you deliver furniture that I have purchased? 

Yes, all Community Furniture Stores deliver within their local area. Prices start at £15 & fees vary depending on the delivery address and the number of items. We do operate with a ground floor only policy.

What payment methods are available? 

We accept cash and card payments. We accept most major debit/credit cards (Visa/Maestro/MasterCard) apart from American Express. 

What evidence to I need to qualify for concessionary prices? 

Our Concessionary prices are available to those on means-tested benefits and students. Means-tested benefits includes: 
– Social Fund (Sure Start Maternity Grant, Funeral Payment, Cold Weather Payment) 
– Council Tax Support 
– Employment Support Allowance 
– Housing Benefit 
– Income Support 
– Tax credits (Child tax credit, Working tax credit) 
– Pension Credit 
– Universal Credit 
 
We do require a form of evidence to be shown to access our concessionary price. (Example: Student card or Universal Credit Statement) 

Is there car parking available at all of your stores? 

Each of our stores has free parking. Selby has ample parking however York and Scarbrough have limited parking.  

What if I notice that my furniture is damaged when I receive it? 

Most of our furniture is pre-owed and may show signs of wear and tear. We encourage you to check your items before you purchase them. Our delivery and warehouse teams take extra care with items, however if you believe your item has been damaged in transit, please pop into store where you purchased the item to discuss with a manager. 

Do you sell new beds? 

We sell a range of new beds and mattresses, from single to super king size. Bed bases and mattresses can be bought separately or as a set. We can also custom order beds including choices of colour and storage. Please visit your local store to view our range. 

What is the best thing to do if I wish to donate furniture? 

If you have furniture to donate, call to speak to one of our team who will then arrange a collection date with you. Alternatively, if you know that you can fit the item(s) in your vehicle you are more than welcome to bring it to us.  Items must be in clean, saleable condition. Soft furnishings must have a fire safety label, and electrical items must be in working order with a CE/ UKCA label. All items are subject to a visual inspection via one of our team. Our full reuse guidelines can be found here.

Can I choose a delivery/collection time? 

Unfortunately, we’re unable to offer a specific collection time. However, we can provide either an AM or PM time slot.
Each store arranges collections Monday to Friday and usually has several available options.
We will always do our best to accommodate your preferences, but as we are a small team, there may occasionally be times when we are unable to meet specific requests.

What should I do if I want to volunteer? 

If you are interested in volunteering, click here to fill out this form! 

Do you deliver and collect on a Saturday? 

None of our stores currently collect or deliver on a Saturday. 

Do you deliver and collect to first floors? 

Unfortunately we only deliver and collect to the ground floor. Any items upstairs will need to be brought down for us to collect.